We want you to be completely satisfied with your purchase from Eclipse Living Essence Aromatherapy online, so if you have changed your mind on an item after receiving your order please follow the guidelines below:
The item must be unused and the essential oil, carrier oil or sundry item must be unaltered.
Include a note advising your reason for return, including a copy of your receipt and a contact email address.
Return the item back to us within 14 days of receiving the product, ensuring that the item is packaged so the product is not damaged in transit back to us otherwise a return may be refused. Note that we suggest you return the product by receipted or express post as we cannot be held responsible for any product lost or damaged in transit.
Address to: Eclipse Living Essence Aromatherapy Centre 8 Harrison Street, Willagee, 6156 Perth , WA. within 14 days of receiving the item.
The cost of return delivery for the product is your responsibility.
Once we receive the returned product, allow 5 business days for us to inspect the product for resale and issue you with refund less restocking and handling fee of 30% of the retail value of the item.
Client-based Returns
If for any reason you have ordered a product, and you just didn’t need it after all, we will be glad to accept this item back and issue you a refund less a 30% of retail value restocking and handling fee. Please see additional information above. Please note that a “change of mind” after using some of a product will not be applicable for a refund as we are unable to restock or resell our products after they have been opened and used.
Order Cancellations
Because our orders are processed so quickly from time to time, cancellations must be within 4 hours following order completion. Once the oils or other products have been mailed or couriered it is unfortunately too late.
Most orders will be processed within the day they are received (Monday to Friday) and mailed within 24-72 hours.
Order Changes
We will do our best to accommodate you if the order has not been packed and/or shipped. If your order has already been packed and you wish to add on, the addition may need to be considered a new order.
Order Damage
You may return damaged items within 14 days of delivery for a full refund of its price if the item is damaged or has leaked. The product should be in its original packaging and should not have been used nor tampered with.
We will offer you a replacement if the product has been damaged during transit. We will ask you to send us a picture as proof of damage. The picture should show the exact location of the damage on the product. Although we do ensure that the packaging is secure, box damage will not be considered as refundable nor damage ( dints) to aluminium canisters. Only damages related to the end product are taken in consideration.
If we have sent you the incorrect product we will endeavour to correct the mistake as soon as possible to your satisfaction.
Incorrect Goods Supplied
In the unlikely event that Eclipse Living Essence supplies you with an incorrect product, you must email us with your order number, the product ordered and the product received to eclipsearomatherapy@yahoo.com.au within 48 hours of delivery. We will endeavour to rectify the issue as soon as possible.
To process a return for incorrectly supplied goods:
Email us at Eclipsearomatherapy@yahoo.com.au with your order number, a description of the product you ordered and a description of the product you received.
We will advise you by return email what the next step is which is on a case-by-case basis.
Depending on the situation, you may have to send the incorrectly supplied product back to us. We will advise you which method, in which to do so and at our discretion, Eclipse will reimburse you for the cost of sending the product back to us. Other forms of delivery or upgrade of delivery services, not approved by Eclipse will be at your cost. The incorrectly supplied product/s must be unused, in its original packaging (packaging must in no way be damaged), seals intact where applicable and be in resalable condition (product to not have been opened or used).
Faulty Products
To process a claim for a faulty product:
If products are found to be faulty as a result of a manufacturing defect, you must contact us within 48 hours of delivery for us to help rectify the issue for you.
The product must not have been used.
Email us at eclipsearomatherapy@yahoo.com.au with your order number, a description of the issue, a photo of the faulty product, a photo of the packaging and your complete contact details including contact email. Note that if the product shows damage on the exterior packaging, this is usually due to damage in transit – if the products have been signed for, you are therefore accepting the delivery in good condition and you waiver the right to compensation by Eclipse , the supplier and the applicable courier service – including but not limited to repair, replacement goods or refunds. This is in reference to the exterior packaging.
We will advise you by return email what the next step is which is on a case-by-case basis.
Eclipse and its supplier’s reserve the right to assess the condition of the faulty goods prior to offering a refund or replacement. We will do to the best of our ability to advise of the most economical means to have the issue resolved in a timely manner. This may result in the product needing being sent back to us for assessment, with all costs for transporting the faulty item for assessment being incurred by you.
If deemed to be a manufacturing fault, the product will be replaced. In the case where a product or cannot be replaced, we may offer you a refund.