Delivery Policy

Essential Oils, Carrier Oils and Aromatherapy Supplies

How long will it take to get my order? We work hard to send out all orders within three working days of receipt. Most orders will leave the next working day. All orders are individually hand picked and packed for you.

Generally orders take

3-5 Days

We use Australia Post for all our deliveries.

In addition, please be aware that from time to time orders for regional areas may take longer for delivery.

We have a blanket charge of $12.00

Once an order has left Eclipse  it can be tracked but please note the freight service provider is in control of delivery and it is out of the hands of Eclipse  as we do not control those entities. Rarely delays do occur due to extreme weather events and Public Holidays, Christmas back log and the like.

If a parcel has gone missing the first step is to call Australia Post with your tracking details and lodge an enquiry. If Australia Post deem the parcel missing we will be able to arrange for a replacement order or refund to be sent. Please note that if you choose to put an Authority to Leave on your instructions and it is delivered but goes missing, then this will void any and all insurance or compensation from Australia Post.  Please also note that if a package shows as delivered but subsequently goes missing or is stolen this is entirely out of our control and as such Eclipse  will not be liable for refund or replacement of goods sent. Again this would need to be dealt with as an investigation/complaint for the customer to lodge with Australia Post.

 

We want you to be happy and work hard on our customer service – without you we wouldn’t be here! We don’t find many problems but when we do hear from you we do our best to resolve any problems on the spot.